Effective Date: September 1^st,2024

At Redemption Air Academy, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you interact with us, whether through our website, phone, email, or in person.

By using our services or providing us with your information, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

1. a) Personal Information

This includes any information you voluntarily provide to us during the booking process, inquiries, or when subscribing to our newsletter:

• Full Name
• Contact details (email, phone number, address)
• Payment information (credit card details, billing address)
• Pilot’s license details, FAA medical certificate (if applicable)

1. b) Non-Personal Information

We may also collect non-identifiable information when you interact with our website:

• IP address
• Browser type and version
• Pages visited and time spent on the website
• Cookies and tracking technologies

2. How We Use Your Information

We use your personal information to:

• Process and manage your bookings, including payment processing and invoicing.
• Provide you with training services and communicate important updates regarding your sessions.
• Respond to inquiries or provide customer support.
• Send you marketing communications, updates, and special offers, if you have opted in.
• Improve our services and website based on your feedback and usage.
• Comply with legal requirements or prevent fraudulent activities.

3. Payment Information

All payment transactions, including credit card details, are processed through secure third-party payment gateways. Redemption Air Academy does not store or retain your credit card information after payment processing. We comply with industry-standard security measures to protect your payment data.

4. Sharing of Your Information

Redemption Air Academy does not sell, trade, or otherwise share your personal information with third parties, except in the following circumstances:

• Service Providers: We may share your information with trusted third-party service providers who assist in delivering our services, such as payment processors and booking platforms. These providers are obligated to protect your information.
• Legal Compliance: We may disclose your information if required by law, to enforce our policies, or to protect the rights, property, or safety of Redemption Air Academy, our clients, or others.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to improve your browsing experience and provide personalized services. Cookies allow us to:

• Track website usage and performance.
• Customize your experience on our website.
• Analyze trends and gather demographic information.

You can adjust your browser settings to refuse cookies or alert you when cookies are being used. However, disabling cookies may limit your access to certain features of our website.

6. Data Security

We take reasonable precautions to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes:

• Encryption of sensitive data (such as payment information).
• Secure servers and firewalls.
• Limiting access to personal information to only those employees, agents, and contractors who need it to perform their duties.

While we strive to protect your data, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

7. Your Rights

You have certain rights regarding your personal information, including:

• Access and Correction: You can request to access or correct your personal information at any time.
• Deletion: You can request that we delete your personal information, subject to any legal obligations to retain it.
• Opt-Out of Marketing Communications: You can unsubscribe from marketing emails by following the instructions in the email or contacting us directly.

8. Third-Party Links

Our website may contain links to third-party websites or services. This Privacy Policy does not apply to these external sites. We encourage you to review the privacy policies of any third-party sites before providing them with your personal information.

9. Children’s Privacy

We do not knowingly collect personal information from minors. If we learn that we have collected information from a child under 18, we will take immediate steps to delete such data.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we do, we will revise the “Effective Date” at the top of this page. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

• Phone: 281-678-9310
• Email: info@redemptionairacademy.com
• Address: 1000 Airport Drive, Huntsville, TX 77340

By using Redemption Air Academy’s services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.